Meet the Team!
At Headway Shropshire, every member of our team plays an important role in helping people rebuild their lives after brain injury.
Our Team Includes:
Trustees
Tim Lunt (Chair), John Ankers, Jenny Pendlebury
Our trustees are here to provide leadership, governance, and direction, making sure that Headway Shropshire stays true to its core mission and values. The wealth of skills and experience our trustees bring means that we can better support the brilliant people who use Headway Shropshire every day.
CEO
Nia Rossiter
Nia leads the strategic direction of Headway Shropshire, working closely with the team. She builds strong relationships and partnerships that help the charity grow and develop, creating greater impact for the people and communities we support.
Registered Manager (RM)
Amanda Vincent
Amanda makes sure the people we support receive safe, effective and person-centred care that meets high standards, and responds to their individual needs.
Nominated Individual (NI)
Harriet Fallon
Harriet has oversight of our regulated care services, working closely with our Registered Manager to meet regulatory requirements and maintain high standards of care and support.
Service Development & Training Manager
Harriet Fallon
Going beyond just keeping services running smoothly, Harriet is always seeking out ways to improve and expand our offering at Headway Shropshire.
HR & Compliance Manager
Hattie Beardsley
Hattie looks after all things People at Headway Shropshire, making sure the Team are supported to do and be at their best, and that services are compliant with regulations.
Operations, Fundraising & Office Manager
We’re hiring – apply here
Are you organised, proactive and enthusiastic? That’s just the sort of person we’re looking for to join our team in this varied and rewarding role. You’ll be at the heart of Headway Shropshire, helping our organisation run smoothly, supporting our fundraising ambitions and playing an important part in helping us grow our impact.
Finance Officer
Sarah Bruce
Sarah looks after our day-to-day finances, keeping our financial records accurate and up to date, managing payments and helping ensure Headway Shropshire’s finances are well organised and carefully managed.
Care Manager
We’re hiring – apply here
We’re looking for a capable and experienced Care Manager to join our team. You’ll help lead and coordinate our care services, supporting our care team to deliver safe, high-quality and person-centred support. It’s a role that’s vital to helping people affected by acquired brain injury achieve their individual goals and get the most out of life.
Care Coordinator
Carol Brunt
Making sure the right care finds the right person is essential. Carol manages our One-to-one Support offering to do just that, helping clients live more independently. Carol is a key point of support for our care team, helping coordinate day-to-day arrangements, keeping everyone connected and making sure our care workers have the information and support they need to provide a great service.
Headway Hub Team Leader
Laetitia Kaisser
Bringing a perfect mix of organisation and inspiration, Laetitia makes sure that our Hub provides the best for our clients, every visit.
Community Support Workers
With a team of over 30, there’s too many wonders to name
Our invaluable team who bring energy, knowledge, and compassion to every visit. They help clients learn, socialise, grow, and have a good time doing it, too.
And of course, not forgetting…
Volunteers
Find out how you can join this mighty team of brilliant, impactful people on our Volunteering page.
Tutors
Grants & Bids Writer – Get in touch to work with us
Content Creator – Get in touch to work with us
Partnerships:
HealthSec Rehabilitation
Neuro Routes
First Choice Nursing (FCN)
Nescliffe young farmers – We are proud to be their chosen charity for 2026
Our Background, Experience, and Teamwork
The Team comes from a wide range of professional backgrounds from health and social care to rehabilitation, teaching, and community support. What they all share is a genuine passion for helping people rebuild their lives.
Each person brings unique expertise and a shared commitment to improving life after brain injury. Collaboration sits at the heart of everything we do. Our centre and community teams work closely together, sharing ideas and updates, so every client’s care is seamless and consistent. We also involve families at every step, keeping communication open and making sure everyone feels supported.
Our Mission as a Team
Together, we’re dedicated to improving life after brain injury.
We believe recovery isn’t just about rehabilitation – it’s about rebuilding confidence, independence, and connection.
Frequently Asked Questions
How are staff trained to support people with brain injuries?
You do not need to arrive at Headway already knowing everything about brain injury. We provide role-specific induction, mandatory training and ongoing development to help staff build the knowledge and confidence they need.
For our Specialist One-to-one Community Support Workers, this includes areas like care, medication administration, moving and handling and seizure training, alongside understanding acquired brain injury, communication, safeguarding, dignity, independence and person-centred support.
Training continues after induction through supervision, competency checks, refresher training and ongoing learning. What matters most is having the right values, attitude and willingness to keep developing.
What’s the difference between the Headway Hub and the Community Team?
The Headway Hub team works mainly from Headway House in Shrewsbury, supporting the day-to-day delivery of activities, groups, social connection and structured support for people attending the Hub.
Our Community Team provides specialist one-to-one support and two-to-one support. They work with people in their own homes and local communities, supporting with areas like personal care, medication, appointments, routines, independence and personal goals.
The teams have different day-to-day roles, but are part of the same wider Headway service and work closely together. Some staff may also work across both areas depending on their role and experience.
How does the team ensure high-quality care?
Quality is everyone’s responsibility at Headway. Staff work to agreed care plans, policies and procedures, and are supported through induction, training, supervision, competency checks, care-plan reviews, audits and regular monitoring.
We also have named leads and champions across areas like safeguarding, medication, dignity, infection control, health and safety and information governance. This helps make responsibilities clear and gives staff people they can go to for guidance and support.
Just as importantly, we expect staff to speak up, share ideas and keep looking for ways we can improve.
What makes the Headway Shropshire team unique?
Our team combines specialist brain injury support with a strong community feel.
We understand that life after brain injury is about much more than completing care tasks – we help people rebuild life after brain injury. Our staff support people with independence, confidence, relationships, routines, interests, community life and the goals that matter to them personally.
Because Headway Shropshire provides both the Headway Hub and specialist community support, our team can work across different parts of a person’s life rather than seeing support in isolation.
We also value people who are curious, practical, compassionate and willing to think differently. Brain injury affects everyone differently, so our staff need to be able to adapt, build genuine relationships and see the person rather than just the diagnosis.
Can’t see your question here?
Don’t worry – the team at Headway Shropshire are here to help!
Want to join the team? See our open roles here, or discover our volunteering opportunities here.