Get Support
You don’t need to face the effects of your brain injury or neurological condition alone. Get in touch and we’ll work together to give you the support you need.
Your situation is unique to you. That’s why we think it’s important to work together with you to tailor our support to your personal needs and goals.
It’s really easy to get started.
Fill out the form below, and we’ll be in touch to see how we can help. You’ll speak to a real human who’ll listen and guide you through every step.
Who We Support
Adults (18+) that are:
- Living with an acquired brain injury or neurological condition
- Living in Shropshire, Telford & Wrekin, or surrounding areas
- Family members or carers of those with an acquired brain injury or neurological condition
Our Referral Process
- Fill out the referral form below – or, call us on 01743 365271 and we can fill it out over the phone if that’s easier for you.
- We’ll get in touch to answer any questions and set up an initial assessment.
- Your initial assessment will help us understand your needs, goals, and the best type of support we can give you.
- That’s it! You’ll start getting your tailored support in your home, community, or at our Headway Hub, and we’ll get started doing our very best to help you rediscover what’s possible.
A taste of what we do
You can get all sorts of support through Headway Shropshire. Things like:
- A personalised plan for your reablement, created with our experts
- Socialising and support at our Headway Hub
- Activities like cooking, art, gardening and music at our Headway Hub
- Specialist one-to-one support at home (and beyond)
Frequently Asked Questions
Do I need a formal referral to contact Headway Shropshire?
No. You can contact us yourself, a family member or carer can get in touch, or a professional can make or discuss a referral.
What if I do not know which service is right?
That is completely fine. Tell us what is happening and what support you are looking for. We can explore the Headway Hub, ABICS, Neuro Wellbeing Support Group, information or signposting with you and identify the best next step.
What information do you need when I first contact you?
At first we only need enough information to understand who needs support, how to contact them, what has happened, where they live, what support may be needed and who else is involved. We will ask for more detail only when it is needed.
What happens after a referral is received?
We will make contact within 24hours (Monday-Friday), understand the person’s needs, discuss the likely service and funding route, and explain the next step. You should always know what is happening next rather than being left wondering.
Can I contact you about someone without them knowing?
You can contact us if you are worried about someone, but we will need to consider their awareness, consent or other appropriate authority before progressing in the usual way. Safeguarding concerns are handled through the appropriate safeguarding process.
Do you need medical reports straight away?
No. We aim to ask only for the information needed at each stage and, where possible, use existing reports rather than making people repeat their story unnecessarily.
Can’t see your question here?
Don’t worry – the team at Headway Shropshire are here to help!